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07-17-2020 11:15 AM
hp did automatic bios update without my permission - how asking me for bitlocker key - hp states that bitlocker is automatic - who could have the key if I did not set bitlocker on? or who can get my data from the locked drive? key is not on my microsoft account and geeksquad who installed windows on my machine states they do not have key
07-17-2020 06:31 PM
@jewlia If you've set the HP Support Assistant at default settings, it would automatically update the device to ensure the most updated version of all software / drivers are installed on the device at all times, that said, if you've had an unstable connection or if the internal was accidentally disconnected during the update, it could have corrupted the same, causing this issue, that said, here's what should help:
And if that doesn't help, Click here to perform a hard reset on your device
If the issue persists, after the above steps, try the below:
Turn off the notebook.
Plug the notebook into a power source using the power adapter.
With the notebook off, press and hold the Windows logo key and the B key at the same time.
On some notebook models, it might be necessary to press and hold the Windows logo key and the V key.
While pressing those keys, press and hold the Power button on the computer for 2 to 3 seconds, and then release the Power button but continue to hold the Windows logo key and the B or V key until the HP BIOS update screen displays or you hear a beeping sound (usually 8 beeps).
The HP BIOS Update screen displays, and the BIOS update begins automatically. This might take several minutes, and you might hear additional beeping sounds.
If the HP BIOS Update screen does not display, repeat the previous steps. If the issue persists after repeating the steps, skip to the next step to Download a replacement BIOS file.
If the Power light turns off, the notebook has turned off because the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for 2 to 3 seconds only.
(By the end of this article all the issues should be resolved)
P.S: Welcome to HP Community 😉
Keep me posted, as I (Or a trusted colleague) shall follow-up on this case to ensure the concern has been addressed,
And your device is up and running again, only in case you don't get back to us, first!
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That'll help us, and others see that we've got the answers!
I am an HP Employee
07-18-2020 03:09 PM
unfortunately, none of the steps worked
- The first link did not help because I do not have the key I n my Microsoft account
My account recognizes that bitlocker is on but states that the key is not available
Since I did not turn on bitlocker then none of the other options mentioned can help me
This is the message I get “You don't have any BitLocker recovery keys uploaded to your Microsoft account.”
When I go to the following link https://account.microsoft.com/devices/ the device that has been locked is seen. When I navigate to the “BitLocker data protection”, it states BitLocker ON
- The second link also did not fhelp
following the instructions to hold the power button results in the same blue screen asking for the recovery key
the screen for bitlocker returns
- the third link to recover bios worked in that the computer went into recovery mode but then brought back the bitlocker screen asking for the recovery key
i should point out that i see the following on my computer screen when asked to input my recovery key
try your work or school account at : aka.ms/aadrecoverykey
for more information go to : aka.ms/recoverykeyfaq
my email ends in .edu because i am an alumni of the school and as such provided the email address only – I do not have a Microsoft account with school. I called the IT department at the school and they confirmed that they do not have a microsoft account in my name
i was following on the chance the school had an azure AD
i found the following article
On devices with TPM 1.2, changing the BIOS or firmware boot device order causes BitLocker recovery. However, devices with TPM 2.0 do not start BitLocker recovery in this case. TPM 2.0 does not consider a firmware change of boot device order as a security threat because the OS Boot Loader is not compromised.
Or Upgrading critical early startup components, such as a BIOS or UEFI firmware upgrade, causing the related boot measurements to change.
thus it seems that the bios update caused the bitlock
please help me obtain the recovery key
07-19-2020 02:14 PM
@jewlia If none of that worked, this could be a hardware malfunction and I suggest you talk to HP support and discuss your options, follow the below steps to get started:
1) Click on this link - http://www.hp.com/contacthp/
2) Click on Sign-in or select the product using the below step:
3) Enter the serial of your device.
4) Select the country from the drop-down.
5) Click on "Show Options".
Fill the web-form, to populate a case number and phone number for yourself!
Also, if you are having trouble navigating through the above options, it's most likely because the device is out of warranty, if yes? please send me a private message with the region you are contacting us from,
here's how private messages work: Click here for details.
If you wish to thank me for my efforts, you could click on "Accept as solution" on my post as the solution should help others too.
I am an HP Employee
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