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HP Recommended
HP envy 17 j130eb
Microsoft Windows 10 (64-bit)

Hello,

So today i planned some maintenance on my laptop, everything went well until the last bios updated finished and restarted my PC.

Now my PC won't boot anymore at all. I have a total black screen with no flashing or anything.

I can't acces any parts of the bios.

 

I have already tried to resolve my problem by:

- Commiting a hard reset without any success.

- Attempting to recover the BIOS by holding Win key + B and startup key for about 3 sec than released while still holding win key + b for like 2 minutes with no success.

- I unplugged the CMOS battery and replugged it without success.

- I unplugged and replugged my hard drives (at both ends) with no success.

- I also tried to unplug and replug both my ram cards but still with no success.

- I re-downloaded the oldest bios software from the HP website for my laptop and followed the steps:

1: Install bios image to USB flash media

2: Finish installation and remove USB.

3: Plug USB into faulty PC

4: Hold Win key + b while pressing power button for 3 seconds and released power button while still holding win key + b

 

Also these steps didn't work out for me.

The screen keeps black and the shift button light is blinking continiously at a rate of 2 blinks each loop.

 

And ofcourse i have followed all the above steps the right way, so i unplugged all power when i had to alter hardware.

 

Also important to note is that none of the function keys are functional upon startup (F2, F8, F9, F10,...) just a black screen not even the leds of the screen are lit up..

 

Thanks you.

 

Can anybody please help me?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi @MDev,

 

Thank you for posting at HP Forums!

 

Since you have run all the troubleshooting steps to restore the BIOS, it is better to contact HP support to get help from them:

 

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!

View solution in original post

1 REPLY 1
HP Recommended

Hi @MDev,

 

Thank you for posting at HP Forums!

 

Since you have run all the troubleshooting steps to restore the BIOS, it is better to contact HP support to get help from them:

 

Please use the following link http://www.hp.com/contacthp to create a case for your issue, and contact HP. If you live outside the US/Canada, please click the link http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html to get the contact information for your region.
 

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
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