hp envy x360 boot device not found error

[Tereza999]

Hi 

I had symantec desktop encryption on my laptop and initially tried to do a factory reset but this couldn't be done because one of the drives was write protected.  I tried: 

- chkdsk / f or /r or /f/r/x - none of these would not work due to write protection

- diskpart.exe - delete partitions - error write protected
- delete partition force - which I resolved by - list volume > select volume 0 > attributes disk clear readonly

When I rebooted, I got a 'boot device not found error' - so it sounds like I have finally managed to remove symantec desktop encryption and the write protection on the disks however, I am not sure how to proceeed. I assume I have to reload Windows 10 - do I need to load anything else? Also, do I need to do this in secure boot up? 

I did run the hard disk check and it came back as OK.

Any help would be greatly appreciated as I really am not sure what to do next. 

Thanks in advance for any help you can give.

[KrazyToad · Accepted solution]

@Tereza999

Welcome to HP Community
 

May I know how are you reinstalling the OS? Are you using the HP Recovery Media?

If you are using the HP Recovery Media, you do not have to reload any extra drivers. This will take the Notebook back to day one settings and you just need to complete all the updates

It might be necessary to disable secure boot in the BIOS in order to start the computer using recovery media (USB Drives or CD/DVD). 

You can refer to this Link: https://support.hp.com/in-en/document/c04758961

Keep me posted how it goes 😊

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[Tereza999]

Hi Krazy!

Thank you for your response. I was trying HP Recovery Media but it kept failing. 

Following your response I disabled the secure boot in the BIOS and then used a Windows usb to reload. All working now!!!

Thank you very much for your help.

[Tereza999]

Sorry forgot to tag you! 

@KrazyToad

[KrazyToad]

@Tereza999

I'm glad you got this issue sorted out. Do visit our HP Support Community and drop us a message anytime you need help

Thank you 😊