• ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Windows update impacting certain printer icons and names. Microsoft is working on a solution.
    Click here to learn more
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Any failures related to Hotkey UWP service? Click here for tips.
HP Recommended
HP 15-bs013dx
Microsoft Windows 10 (64-bit)

my problem is that  when i install de need ssd disk the machine  not turned on dont do nothing  i want to know if this disk is compatibily with my machine

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hi:

 

Your notebook's M.2 slot only supports SATA M.2 SSD's, not NVMe.

 

That is why the Samsung Evo 970 SSD doesn't work.

 

See chapter 1 of the service manual for the supported drive types...

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

View solution in original post

3 REPLIES 3
HP Recommended

Hi:

 

Your notebook's M.2 slot only supports SATA M.2 SSD's, not NVMe.

 

That is why the Samsung Evo 970 SSD doesn't work.

 

See chapter 1 of the service manual for the supported drive types...

 

HP 15 Laptop PC (Intel)HP 15g Laptop PCHP 15q Laptop PC Maintenance and Service Guide

HP Recommended

thanks  you soo much  

HP Recommended

You're very welcome.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.