i have purchased a hp laptop from a local official hp retailer through my icici credit card and was

[TejKiran1]

i have purchased a hp laptop from a local official hp retailer through my icici credit card and was assured of no cost emi but emi is being charged on this laptop and cashback is also not credited even after 90 days

[Dragon-Fur]

@TejKiran1 

Welcome to the HP English Community --

I might be missing your point --

There is no "official" HP store except the actual online HP Store --

 Store/HP.com

 Not your HP store? 

Scroll to the bottom of the store website and click the Flag to change regions.

If you purchased the device from the online HP Store,

Contact the HP Store Customer Service.

HP Store Customer Service - Examples

 HP Store Customer Service - USA

 For example:  Self-Help Service, Account, Security and Privacy, Tracking, Change Order, Returns and Cancellations, FAQ, Shopping, Shipping and delivery, Rebates / Coupons, Product Support, Parts and services

Product Returns – USA

Includes Chat (where available) and phone number contact

 HP.com Returns - USA

OR

 HP Store - UK - Customer Service - Contact the Store

Under “I’m looking to buy…” > Select Home Products

Under “I would like to…” > Select Contact a product specialist before I buy

OR

 HP Store – Australia – Contact the Store - Customer Service

Select a subject type

OR

 HP Store – India - English

 HP Store – India – Contact the Store - Customer Service

Select Home and Home Office products > (Next) Select the type of order / information you seek

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"