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Cartooneyes420
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i need help, my hp computer won't stop repeating the restart mode, i wanted to reset it and its just

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Hp pavillion 690-0010
Microsoft Windows 10 (64-bit)

i need help, my hp computer won't stop repeating the restart mode, i wanted to reset it and its just stuck on 64%. what do i do? Ive tried to go into the f4 settings and do system restore but when i get to that blue page my flipping keyboard just doesnt work. Help what do i do??

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WAWood
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@Cartooneyes420 

I don't know why everyone seems to think a reset fixes everything -- because it often only makes matters worse.

 

The restart message you were getting repeatedly is most likely due to a failed Windows Update, as the recent ones have been causing that, and that could have been fixed -- but your forcing a reset trashed that.

 

Additionally, when resets start OK but hang later, that is nearly always an indication of a failing drive -- which is a hardware issue -- which a reset does nothing to fix.

 

If your PC is new enough to support UEFI, you can use these steps to test the hard drive: http://support.hp.com/us-en/document/c00439024

If not, to check the drive you have to follow these steps:
1) Press Esc key repeatedly, several times a second, while rebooting the laptop. Do NOT hold the key down, just press it over and over.
2) Eventually, you will see an HP Startup Menu
3) Press the Function key for testing the hard drive (usually F2) and let it run.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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Cartooneyes420
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Thank u so much for your help, but it didnt help my pro b lem. 

I really appreciate your input and opinion though. If u have any other suggeations im all ears.

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