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Locked

‎03-14-2019 01:41 AM

HP Recommended
Product: zbook 15
Operating System: Microsoft Windows 10 (64-bit)

Hello I have HP Zbook 15, I want to change my HDD with SSD. I wanted to enter BIOS but it is password locked and I don't know that password. My laptop is out of warranty and I don't know if I find get official support anymore. Is there any way to unlock BIOS ? Thanks,

1 REPLY 1

‎03-14-2019 11:42 AM

HP Recommended

@yousuf4 

 

Sorry, but I don't have very good news for you ...

The Forum Policies no longer permit us to assist customers in bypassing BIOS passwords.

For assistance in this now, you have to contact HP Customer Support directly as they have to confirm ownership of the PC before providing any assistance -- something we can not do.

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

NOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!

If you have trouble finding a phone number, then try: 1 (650) 857-1501.



I am a volunteer and I do not work for, nor represent, HP
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