kyebord not working

[kanhaiya5]

kyebord is not working

[Hawks_Eye]

Hi @kanhaiya5 

Welcome to the HP Support Community! We're here to help you get back up and running.

Thank you for explaining the issue so clearly—and I’m genuinely sorry your keyboard isn’t responding. Let’s walk through a focused set of steps to help restore full functionality on your Windows 11 laptop.

Step-by-Step: Fix Non-Responsive Keyboard in Windows 11

1. Check for Physical Lock or Function Key Toggle

• Some HP laptops have a keyboard lock toggle via Fn + F11, Fn + F6, or a key with a keyboard icon.
• Tap the key once and test the keyboard.

A BIOS update or accidental key press can disable the keyboard temporarily.

 

2. Test in BIOS or Startup Menu

• Restart your laptop and press Esc repeatedly as it powers on.
• If the Startup Menu appears, the keyboard is working at the hardware level.

If it doesn’t respond here, the issue may be hardware-related.

 

3. Check Device Manager

• Press Windows + X > select Device Manager.
• Expand Keyboards.
• Right-click your keyboard > select Uninstall device.
• Restart your PC—Windows will reinstall the driver automatically.

This refreshes the input stack and clears any driver conflicts.

 

4. Run Keyboard Troubleshooter

• Go to Settings > System > Troubleshoot > Other troubleshooters.
• Scroll to Keyboard and click Run.
• Follow the prompts to detect and fix input issues.

This tool checks for service errors and misconfigured settings.

 

5. Install HP System Interface Foundation

• Visit your laptop’s support page on HP’s site.
• Under Software-Solutions, download and install HP System Interface Foundation.

This utility enables ACPI-based input control and may restore keyboard detection after BIOS updates.

 

6. Test with External USB Keyboard

• Connect a USB keyboard and test typing in Notepad or browser.
• If it works, the issue is isolated to the built-in keyboard.

This helps confirm whether the problem is software or hardware related.

Let me know how your system responds after these steps. If the keyboard still doesn’t respond, I can guide you through checking input services or using HP UEFI diagnostics to test the hardware. 

You're doing everything right—this sequence should help uncover the root cause. 

If you'd like, I can also help locate the exact support page for your model to ensure the correct driver and utility versions.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye