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HP Recommended
HP ENVY x360 Laptop - 15m-ee0023dx
Microsoft Windows 11

M

y laptop does not boot and gives error 3F0.

I have tried all path to get to a bios start from à usb drive but it doesn't work.

F9 boot menu shows no device to sélectionnez

F10 bios setup if I try to change boot order by sélection USB, the laptop beeps and cannot change.

F11 recouvert does not do anything.

3 REPLIES 3
HP Recommended

Run diagnostics and check to see if the disk drive is bad.  if the drive is bad you need to replace it.  if other errors shows up, like memory errors, those need to be fixed first.

 

You should have one of the following Generation 3  SSD drives

 

Solid-state drive:
1 TB, M.2 2280, PCIe, NVMe 3×4, SS solid-state drive with TLC L85348-005
512 GB, M.2 2280, PCIe 3×4, SS solid-state drive with TLC L85360-005
512 GB, M.2 2280, PCIe, NVMe value solid-state drive L85364-005
256 GB, M.2 2280, PCIe 3×4, SS solid-state drive with TLC L85350-005
256 GB, M.2 2280, PCIe, NVMe value solid-state drive L85354-005

 

Disassembly video

https://www.youtube.com/watch?v=LgiBiM7_UHE&ab_channel=It%27sBinh%28Been%29Repaired%26EverythingRevi...

 

Since the old drive is defected you cannot clone it to the new one. Use the HP cloud recovery to do a factory install then try to recover your old files using a forensics app and a USB-3 adapter (if necessary).

 

If your system is Generation 3 PCIe you can use a Gen4 SSD.
It will work, but will not run at Gen4 speed. The Gen3 is usually cheaper
Typical Gen3 M.2
https://www.westerndigital.com/products/internal-drives/wd-blue-sn570-nvme-ssd?sku=WDS100T3B0C

 

I forgot to ask:

Click here to check warranty
and
Click here for world-wide contact info
Or contact the closest authorized service center

 

let me know if you need more help.

 


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
HP Recommended

Thank you so much for this very compréhensive reply.

I did run all the test and everything comes out as good. 

So I'm wondering if my HD is or is not good?

HP Recommended

If your disk drive passes diagnostics possibly the problem is the file system and it just needs to be repaired.

Did you select the drive test?  If the disk drive test passed then try booting into window safe mode.

Some laptops have more than one drive: a boot drive with the OS and a second HDD for data. 

Did the UEFI diagnostics test the OS disk


Since Windows cannot start then you need to enter Windows safe mode from outside of Windows

First read this article about safe mode. Skip down to 'Enter safe mode from outside windows. If F11 does not get you into system recovery then try turning the power on and off three or more times in a row.

BeemerBiker_0-1727968302148.png

 



Since the startup repair fails then do the restore point.
This video describes how to use a restore point. Ignore that it shows windows working. Clicking on "System restore" will bring up the list of restore points similar to what is in the below video.
https://www.youtube.com/watch?v=sixGAIiPTlE

If there are no restore points or the restore point is so far back that you'll lose a lot of programs then you need to bring up the device manager and see if you can fix the problem.

Find the device that has the error icon and try to fix it.


Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.