laptop failure in warranty period due to hardrive failed

[smartman55]

We bought this for our daughter for her birthday AUGUST 2019 we got it from Argos in the july but it failed April 2020 and when I looked up the warranty status it had run out of warranty FEB 09 2020. The hardrive has failed with a computer checking its self the FAILURE id MAPW02-9H9A5C-XD7XG1-619703 ON DRIVE 1. I cant get hold of anyone from HP or Argos although Argos will put me on to Hp and HP don't seem to have a number you can ring directly to get help. What can I do now my daughter has to buy another laptop or hard drive?

[praveen196 · Accepted solution]

@smartman55 Welcome to HP Community!

I understand that the laptop hard drive is a failure.

According to the failure code, the issue with the hard drive. the part has to be replaced.

I would suggets you contact our phone support and check for the support option. They will help you.

Here is how you can get in touch with phone support.

1)Click on this link - www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

We are experiencing longer than expected wait times to reach an agent due to the CoViD-19 impact and there might have been issues in you getting the expected resolution on the issue. 

Keep us posted,

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