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‎02-20-2019 02:48 AM

HP Recommended
Product: HP Laptop 14-bs0xx
Operating System: Microsoft Windows 10 (64-bit)

when I use my laptop. It freezes, it happens alot this days. let's say I left it on the couch to wash some dishes. the device will  no longer open, screen is black. the Only way for me to use it is to manually hit the power off button.

1 REPLY 1

‎02-20-2019 03:01 AM

HP Recommended

Hi

This is unlikely to help, but as it's a Lo-Cost/No-Cost option, worth trying...


Windows Logo key + Ctrl + Shift + B
(This key sequence actually restarts you graphics driver (W10 only).)

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