laptop issues and comlaint for refund

Adi131 · ‎05-15-2026

i have victus laptop which i brought 3.5 months . From there i am facing frequent black screen problem ,i have visited hp service center 3 times , its motherboard and ram has changed in hp care , but still i am facing persistent issues like lag issue , slow startup and its keyboard light is on frequently as its electricity is leaking even after the repair , so kindly pay attention on my problem and provide me solution .

Deep_World · ‎05-17-2026

Hi @Adi131,

Welcome to the HP Support Community!

Thanks for reaching out!

I understand that despite replacing the motherboard and RAM, you are still experiencing black screen errors, lagging performance, slow startup, and unusual keyboard backlight behavior. This is not the level of reliability and quality we want you to experience.

Kindly share the previous case ID via private messsage to check on the details .

To access your private messages, simply click the private message icon on the upper right corner of your HP Support Community profile, next to your profile name.

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I hope this helps.

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