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‎07-08-2019 11:04 PM

HP Recommended
Product: HP ProBook 450 G5 Base Model Notebook PC 1LU53AV
Operating System: Microsoft Windows 10 (32-bit)

I was trying to start up my hp laptop yesterday but once it got past the hp logo it couldn’t start up windows 10 so I did a system diagnostic and a few seconds into doing the system diagnostic it said Failure ID:  631K9K-9B79MV-MFPW2K-60SQ03, and I don’t know what part failed the system check. Oh and my product number is  1LU53AV, and I’m using a HP ProBook 450 G5 Base Model Notebook PC.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-09-2019 12:05 AM

HP Recommended

The error code is hard disk failure. If you are still in warranty HP will replace it. If not you can use a retail drive-either a 2.5" Mobile SATA  hdd or PCIe NVMe. Maintenance and Service Guide is here:

https://support.hp.com/us-en/product/hp-probook-450-g5-notebook-pc/17047142/model/17047144/manuals?s...

 

You can make a Windows installation usb flash drive to install on a new drive using the free Media Creation Tool from Microsoft:

https://www.microsoft.com/en-us/software-download/windows10

Or Cloud Recovery Client at HP:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-450-g5-notebook-pc/17047142/mo...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***

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1 REPLY 1

‎07-09-2019 12:05 AM

HP Recommended

The error code is hard disk failure. If you are still in warranty HP will replace it. If not you can use a retail drive-either a 2.5" Mobile SATA  hdd or PCIe NVMe. Maintenance and Service Guide is here:

https://support.hp.com/us-en/product/hp-probook-450-g5-notebook-pc/17047142/model/17047144/manuals?s...

 

You can make a Windows installation usb flash drive to install on a new drive using the free Media Creation Tool from Microsoft:

https://www.microsoft.com/en-us/software-download/windows10

Or Cloud Recovery Client at HP:

https://support.hp.com/us-en/drivers/selfservice/swdetails/hp-probook-450-g5-notebook-pc/17047142/mo...

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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