laptop will not boot up

[perch2]

i have a hp laptop model 14-dk1032wm. it will not boot up. i have ran all diagnostics and tests and all passed. redid the bios and still have issues. i even used a flash drive with windows on it and still have issues. what can i do to correct the problem?

[VikramTheGreat]

Hi @perch2,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Since you’ve already run full diagnostics, reinstalled the BIOS, and even attempted a Windows recovery via USB, we’ll focus on identifying what stage the boot is failing.

To better isolate the issue, I need a few key details:

1. When you power on the laptop, what exactly happens?
   • Do you see the HP logo?
   • Does it go to a black screen, spinning circle, or restart loop?
2. Do you see any error message while booting?
   Examples:
   • “Boot Device Not Found”
   • “Automatic Repair”
   • Blank/black screen with cursor
   • Any blue screen message
3. What diagnostics did you run specifically?
   • UEFI Hardware Diagnostics → Memory test?
   • Hard drive test (Short + Extensive)?
   • Did you test storage (SSD/HDD) and confirm it passed both?
4. When you used the Windows USB drive:
   • Does it boot into the Windows setup screen at all?
   • Or does it fail before that?

Sometimes the system won’t boot the OS even if the hardware is fine.

Try this:

• Turn off the laptop
• Turn it on and tap F10 (BIOS)
• Go to: 
  • System Configuration > Boot Options
• Ensure: 
  • Boot Mode = UEFI
  • USB boot = Enabled
• Then press F9 → Load Setup Defaults
• Save and exit

I hope this helps.

Take care and have an amazing day!