laptop wont turn on or charge (no lights)

[netflixandchill]

My hp laptop is only 4 years old and normally runs perfectly fine. I was using it the other day like any other time and put it to sleep. When I went to use it a few days later, it wouldn't turn on. No lights or anything would come up anywhere on the laptop. I looked up support forms and tried the whole take the battery out, power button down for 60 seconds, put in charger and try to power up and it didn't work. No lights still come on. 

AC adapter cord looks fine, everything looks fine. So I ordered a new AC adapter just in case but it won't get here till next week. Is there anything else I could try in the meantime? Is this a system/hardware problem? 

[Dvortex]

Hello, @netflixandchill – Hope you are well 🙂

Thanks for joining HP Support Forums. I'm glad to be of your assistance!

Going through the post, I understand that the laptop is not turning on. Are you getting any noise from the laptop or are there any LED lights blinking? If so, try to connect the PC to an alternate monitor to make sure the issue is not with the display. 

Check the steps listed here: http://hp.care/2ohS3qh 

If the issue persists, then please contact the HP phone support to get the PC service options.

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Please let me know if this resolves the issue, or if you require further assistance.

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[netflixandchill]

No lights or sounds come from the computer at all. It does nothing. I’ve tried a hard reset, I’ve tried using different plugs. Nothing works.

[Dvortex]

Hello, @netflixandchill

Let's wait till you receive the AC adapter. 

If the issue persists even after replacing the adapter, then please contact the HP phone support for the laptop service options.

If you have any troubles, let me know and I’ll do my best to help!

Good luck 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[netflixandchill]

New AC adapter came today and still no lights and no sounds and the laptop doesn't turn on. 

[Dvortex]

Hello, @netflixandchill

It looks like a hardware issue with the PC 😞

Please contact the HP phone support to get the service/repair options.

HP Technical Support can be reached by clicking on the following link: www.hp.com/contacthp/

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

Visit us again if you have any concerns! Thank you!

Cheers 🙂

Please click "Accepted as Solution" on the post that solves your issue to help others find the solution. To show appreciation for my help, please click the "Thumbs Up Icon" below!

[BayesianPath]

@netflixandchill I have exactly the same issue; any fix ?