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ilusnaine
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Solved!

multiple issues

HP Recommended
HP ENVY - 17-ce0014na
Microsoft Windows 10 (64-bit)

Hi everybody.
My laptop freezes from time to time; WI-FI internet connection unstable;
Sometimes a number of desktop icons are displayed inside the black squares;
A copy and paste option frequently does not work;
On connection a USB device, it pretends that two identical disks are connected instead of the presented one;
A week ago the laptop produced continuous humming sound and stopped responding to pressing the buttons and continued doing that until the battery got empty.
Yesterday, the Windows OS did not asked me for entering my pin code or fingerprint in order to let me use the laptop,
in spite of this security settings were previously done, hence mandatory was required on every system start. Later on the computer had turned off on its own and did not respond to the power button for several hours. I found that on touch the laptop had got very very hot on the bottom side (on left area opposite to DWD-Rom) and was remained hot for up to 4 hours. So, when I could manage to switch the laptop on again, I found its battery was completely drained out, although before that was connected to the mains through the AC adaptor and its charge must be full.  In January 2020 this machine suddenly switched off itself and did not responded to power buttons for 3 days but later  on it switched on as usual. The laptop is still on manufacturer's warranty. Any advice what to do?

Thank you.

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Dragon-Fur
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@ilusnaine 

 

Your description indicates you believe there might be a physical defect or a failure.

What is wrong?

Could be physical, could be a failing disk, could be a corrupted driver, or a file system problem,

could be electrical, could be something else no mentioned here...

 

If you have not already done so, please contact HP Support in your region.

HP will help you determine the source of the problems you are having.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminder

HP Phone numbers you find on the Internet have likely been hijacked.

HP Support USA does not post public phone numbers.

 

Many roads lead to HP Support.

 

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check / Product Registration

 

 

  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

 

  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

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3 REPLIES 3
Dragon-Fur
Level 16
Level 16
33,201 32,679 3,045 11,041
Message 2 of 4
Flag Post
HP Recommended

@ilusnaine 

 

Your description indicates you believe there might be a physical defect or a failure.

What is wrong?

Could be physical, could be a failing disk, could be a corrupted driver, or a file system problem,

could be electrical, could be something else no mentioned here...

 

If you have not already done so, please contact HP Support in your region.

HP will help you determine the source of the problems you are having.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

HP Technical Support – Contact Information

 

Submit information / case online

Sign in or continue as a guest

 

Reminder

HP Phone numbers you find on the Internet have likely been hijacked.

HP Support USA does not post public phone numbers.

 

Many roads lead to HP Support.

 

Settings > System > About > (Support) Online support > Contact an HP Agent

 

OR

 

Open website  HP World-Wide Support

 Select your region and follow the prompts

 

OR

 

Regional Links

 

USA / Canada

   HP® Customer Support - USA

UK

   HP® Customer Support - UK

 

OR

 

>>> Option - HP Support is on Facebook <<<

HP on Facebook

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Warranty Check / Product Registration

 

 

  • Register your product during first setup or soon afterwards

            Register HP Product and Registration FAQ

 

  • Check the Warranty on your product

           Warranty Check – Single or Multiple Devices

 

 

       NOTE:  If the single-system-check fails to find your device, use the "multiple devices" method to

check single or multiple devices.

 

  • If necessary, Select your Country on the main website page or at the bottom (click Flag)
  • Scroll down > To the right of Check multiple warranties, Click Continue
  • Enter the Serial Number and Country for one or more devices / systems to be checked
  • Check the box to verify you are "Not a robot"
  • Click Submit (at bottom of list entries)
  • When the page opens, Click View Details

 

NOTE: The online database results do not impact the actual contract.

 

Warranty Dispute

Excerpted: If you think the warranty details of your product are incorrect, submit a dispute through the HP warranty validation website.

 

HP Limited Warranty Statements (General Information)

Standard Warranty, that is, the warranty included with the device, typically covers hardware as explained in the Warranty document.  Optional Care Pack warranties differ by contract.

 

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

View solution in original post

Was this reply helpful? Yes No
ilusnaine
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My HP ENVY - 17-ce0014na laptop spent one day in repair service and returned back with a new battery. So, I was told that all aforementioned  problems were related to the bad battery. However, the new battery has

  • Design Capacity: 4550 mAh
  • Full Charge Capacity: 4473 mAh (98%) only !!!  I had followed the HP guidance how to calibrate the battery up to 3 cycles but all stays the same.  Also, I have checked if the battery settings is in the BIOS but there is no option for that. So, I am worrying whether the new battery normal or yet defective?

The previous battery which was replaced for the new one had:

  • Design Capacity: 4560 mAh
  • Full Charge Capacity:4729 mAh(100%) passed 7 cycles

Thanks

 

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Dragon-Fur
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Level 16
33,201 32,679 3,045 11,041
Message 4 of 4
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HP Recommended

@ilusnaine 

 

You are welcome.

 

I cannot answer the question about the battery.

My assumption, based on what you say, is that the battery works.

The two-percentage points do not "register" on my personal panic scale.

What?!

I just replaced a five year old battery in my Zbook > new battery is "OK" and fluctuates between 98% and 95%.

Sure, it would be nice if the replacement battery charged and stayed at the 100% marker.

I don't care much that it does not do so.

 

I'm not the one to ask, in other words.

 

What to do?

 

If you like, run the Battery Report

TKB Article contributed by HP Expert Erico

What is going on with the battery installed in my computer?

Battery Report and other solutions

Is your notebook plugged in and not charging?

 

 

Thank you for participating in our HP Community.

We are a volunteer community workforce dedicated to supporting HP technology

Click Thumbs Up to say Thank You for the help.

If the answer helped resolve your issue, Click "Accept as Solution" .

 

 

Dragon-Fur

Was this reply helpful? Yes No
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