mute button does not light up on the HPEvvoyx360 Laptop

[Doochy]

The mute button on the HP Envy x360 does not light up when pushing the mute button on

[A_Gayathri]

Hi @Doochy ,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the mute button on your HP Envy x360 15.6 inch 2-in-1 Laptop PC isn't lighting up, there are a few potential reasons and solutions:

1. Check the HP Hotkey Support Driver

• The mute button's LED light may rely on specific HP drivers. Check if the HP Hotkey Support or System Event Utility driver is installed and up to date.
• Go to the HP support website and download the latest version of these drivers for your specific model.

2. Update Audio and System Drivers

• Sometimes the issue can be linked to outdated audio drivers or system firmware.
• Open Device Manager:
  • Right-click the Start button and select Device Manager.
  • Expand the Sound, video and game controllers section.
  • Right-click your audio device (e.g., Realtek Audio), and select Update driver.
• Also, check BIOS and chipset drivers on the HP website for updates.

3. Check HP Support Assistant

• Open HP Support Assistant and check for any driver or system updates. This tool automatically checks for missing or outdated drivers, including ones related to hotkeys.

4. Windows Audio Settings

• Open Settings > System > Sound and ensure the audio device is set up correctly. Sometimes, resetting the audio settings helps restore functionality to the mute button.

5. Perform a BIOS Reset

• If the issue persists, try resetting the BIOS to default settings:
  • Restart your laptop and press F10 during boot to enter the BIOS.
  • Use the arrow keys to navigate to the Exit tab and select Load Setup Defaults.
  • Save the changes and exit.

6. HP Command Center

• Some HP laptops have software called HP Command Center, which manages hardware features like the LED lights on hotkeys. Make sure this software is installed and updated.

Refer to this document: HP Envy x360 15.6 inch 2-in-1 Laptop PC 15-fh0000 User manual

I hope this helps. 

Take care and have a good day.

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