my laptop keep shutting down every 10-15 minutes and getting slower after BIOS update

[Ringga14]

my laptop keep shutting down every 10-15 minutes and getting slower after BIOS update that HP support assistant recommend. it's already been a week since this error. please fix this asap. this is my first time buy hp laptop, i dont expect this will happen 

[Jay_G24]

Hi @Ringga14,

I'd like to help!

To assist better-

Did you make any software or hardware changes on your laptop?

Have you tried checking with a different adapter or battery?

Is your laptop getting overheated?

Does your laptop shut down while you are in BIOS?

Please find the reasons why your laptop is shutting down randomly.

It could be overheating, due to a failed fan or could be a battery issue
 
It could be "over-temperature", such that the motherboard is proactively shutting it down, to prevent a problem.
 
It could be a fault with the hardware: motherboard, the RAM, the CPU, or the power supply.
In this case, changing software is not going to help.

Try updating the BIOS on your PC and check if it helps.

Refer -Update the Bios

Also, try performing a hard reset on your laptop and check if it helps.

Please Shutdown the Notebook
Please remove the Battery and unplug the Power Adapter
Press and hold the Power Button for full 1 Minute
Go ahead and put back the Battery and connect the Power Adapter
 

If the issue persists, Test the battery using HP Hardware Diagnostics

1. Turn on the computer.

2. Search for HP PC Hardware Diagnostics Windows, right-click the app in the search results, and then select Run as administrator.

   

   If the app is not installed on your computer, download the latest version, go to HP PCs - Testing for Hardware Failures website.

3. Click Component Tests in the main menu.

   

4. In the list of Component Tests, click Power.

   

5. Select Battery Check, and then click Run once.

   

6. Wait while the test is in progress. The Battery Test takes about two minutes.

   

7. Click Finish on the Component Tests page.

   

8. Select Test Logs to see the results of the battery test.

   

9. When the testing is done, review the test logs that display for the status or condition of the battery.

   • If your battery passed, click Main Menu or click Details for more information.

   • If your battery failed, continue with these steps.

10. Check the table below for suggested actions, and then write down the battery status and Failure ID. Keep the battery status and Failure ID so you have them available if you need to contact HP Customer Support.

Hope this helps! Keep me posted. 

And, Welcome to the HP Support Community. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping

[Ringga14]

i've done all your recommendations and nothing happened. my laptop keep shutting down randomly when playing games. it's because the f.08 bios. please fix this immediately. many users also have this problem. all the solution didnt work, just fix the bios!

[Jay_G24]

Recover the BIOS using a key press combination

Many HP computers have an HP BIOS Restore tool that might be able to recover the BIOS from an earlier version and restore basic functionality. This tool might or might not work in the event of BIOS corruption depending on many factors, but is worth trying in the event the BIOS is corrupted.

Learn how to restore the BIOS on your HP computer ith a key press combination.

1. Turn off the computer, and then connect the power cord.

2. Press and hold the Windows key and the B key at the same time, and then press and hold the Power button for 2 to 3 seconds.

   

3. Release the Power button but continue pressing the Windows and B keys. You might hear a series of beeps.

   • If the HP BIOS Update screen does not display, repeat the previous steps but press the Windows key and the V key. If the screen still does not display, your computer might not support the feature or there is a hard drive issue. Continue to the next section to Recover the BIOS using a USB recovery drive.

   • If the Power light turns off, the Power button was held too long. Repeat the previous steps, making sure to hold the Power button for only 2 to 3 seconds.

   • If a BIOS recovery message repeatedly displays, continue to the next section to Recover the BIOS using a USB recovery drive.

   • If a message that the computer improperly shut down or a boot problem is detected displays, follow the on-screen instructions to resolve the error.

   • If Windows starts, update to the latest BIOS version. Go to HP Notebook PCs - Updating the BIOS for more information.

   The HP BIOS Update screen displays and the recovery begins automatically.

   

If this recovery method fails, use another working computer to create a BIOS recovery flash drive to install the latest BIOS file.

Refer -Recovering the BIOS (Basic Input Output System)

Keep me posted!

[Ringga14]

I've recovered my bios with windows+B but my laptop still keep locking after 30-60 minutes of playing games. please don't give me the template answer your team have. please fix this immediately. f.08 bios caused all of this. i cant play games with my gaming laptop

[Jay_G24]

 install the BIOS F.05 version

https://ftp.hp.com/pub/softpaq/sp101001-101500/sp101205.exe

Please do not update bios after this.

Let me know if this helps!

[Ringga14]

CANT DOWNGRADE BIOS

[Ringga14]

what should i do now? cant downgrade bios

[Jay_G24]

Please create a new user account and then try-

1. Tap the Windows icon.

2. Select Settings.

3. Tap Accounts.

4. Select Family & other users.

5. Tap "Add someone else to this PC."

6. Select "I don't have this person's sign-in information."

7. Select "Add a user without a Microsoft account."

8. Enter a username, type the account's password twice, enter a clue and select Next.

9. Tap the Windows icon.

10. Select the User icon at the upper left corner of the Start menu.

11. Select the new user. You'll then sign into your account with your password from step 8.

Keep me posted!

[Ringga14]

Still cant downgrade bios after changing account. What now?