my pavillion laptop blinks and turns black when i boot it up and only gets fixed when i force reboot

[shubh_agarwal]

product name is :  HP Pavilion Laptop 14-ce3xxx

[Raj_05]

Hi @shubh_agarwal,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP Pavilion 14 laptop is experiencing a blinking and black screen issue during boot-up that only gets fixed when you force reboot, there could be several potential causes for this problem. Here are some steps you can try to troubleshoot and resolve the issue.

• Check for External Devices: Disconnect all external devices, such as USB drives, printers, or external monitors, and try booting the laptop again. Sometimes, issues with external devices can cause startup problems.
• Boot in Safe Mode: Boot your laptop in Safe Mode to see if the issue persists. Safe Mode loads only essential drivers and can help identify if the problem is related to a third-party driver or software. If the laptop boots fine in Safe Mode, it may indicate a driver or software conflict.
• Update Graphics Drivers: Ensure that your graphics drivers are up-to-date. Visit the official HP support website, enter your laptop's model number, and download the latest graphics drivers. Install them and restart your laptop to see if the issue is resolved.
• Run Windows Update: Make sure your operating system is up-to-date by running Windows Update. Sometimes, installing the latest updates can resolve compatibility issues and improve system stability.
• Check for Malware: Perform a full system scan for malware using a reputable antivirus or antimalware program. Malware infections can cause various issues, including problems during startup.
• System Restore: If the issue started recently, you can try performing a system restore to revert your system to a previous state when it was functioning correctly. This will undo any recent changes that may have caused the problem.
• BIOS Update: Check if there is a BIOS update available for your laptop on the HP support website. Updating the BIOS can sometimes resolve compatibility issues and improve system stability.
• Hardware Diagnostics: Run built-in hardware diagnostics to check for any hardware issues. Most HP laptops have a built-in diagnostics tool that can be accessed during the boot process. Refer to your laptop's user manual or HP support website for instructions.
• Reinstall Windows: If all else fails, consider reinstalling Windows. This should be a last resort, and you should back up your important data before proceeding. Reinstalling the operating system can resolve software-related issues.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support