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HP Recommended
HP NOTEBO
Microsoft Windows 10 (32-bit)

When I did the test, there was a failure show there.Now what is the solution and what should I do. 

I am attaching a screenshot of that error20190925_123343.jpg

h

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Hello @raolokesh 

 

Thank you for posting in the HP Support Community.

 

  • The problem looks like a hardware issue. Also, the error code you provided tells me that the hard disk drive (HDD) has failed.  Since this is faulty HDD/hardware component, you will probably not be able to recovery your files. If you want to attempt data recovery, please let me know and I may post additional instructions.

     

    SOLUTION
  • I checked it and your PC is out of warranty -> you will need to buy and replace the disk on your own
  • Check the TKB article about such issues >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...

 

You can buy HDD or SSD from online or local tech stores, and replace it on your own or contact HP Authorized Service center for assistance. Refer to the product model service manual >> http://h10032.www1.hp.com/ctg/Manual/c06189781

 

Last part - once you replace the faulty HDD component - you will need to reinstall back your operating system

 

 

Let me know how it goes. Provide an update or feedback. Looking forward to your good news.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013

View solution in original post

1 REPLY 1
HP Recommended

Hello @raolokesh 

 

Thank you for posting in the HP Support Community.

 

  • The problem looks like a hardware issue. Also, the error code you provided tells me that the hard disk drive (HDD) has failed.  Since this is faulty HDD/hardware component, you will probably not be able to recovery your files. If you want to attempt data recovery, please let me know and I may post additional instructions.

     

    SOLUTION
  • I checked it and your PC is out of warranty -> you will need to buy and replace the disk on your own
  • Check the TKB article about such issues >> https://h30434.www3.hp.com/t5/Notebooks-Knowledge-Base/Storage-Hard-Disk-Drive-corruption-and-replac...

 

You can buy HDD or SSD from online or local tech stores, and replace it on your own or contact HP Authorized Service center for assistance. Refer to the product model service manual >> http://h10032.www1.hp.com/ctg/Manual/c06189781

 

Last part - once you replace the faulty HDD component - you will need to reinstall back your operating system

 

 

Let me know how it goes. Provide an update or feedback. Looking forward to your good news.

Your FEEDBACK is important. Use the interactive buttons below and let me know if the post helps ;
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.