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‎02-12-2023 09:11 AM - edited ‎02-12-2023 09:13 AM

HP Recommended
Product: HP ENVY X360 - 13-ar0802no
Operating System: Microsoft Windows 11

hello,

sometimes when my Envy is fully shut down, but plugged into the docking station, it get really hot. I have measured 51,2C on the backside. Why is this happening, when the PC is shut down?

Category:
1 REPLY 1

‎02-24-2023 04:10 AM

HP Recommended

@wostre3**bleep** 

 

Welcome to the HP support community.

 

I understand that your notebook is heating up, I am glad to assist you.

Follow the steps mentioned in this HP document to fix the issue:- Click here

 

Keep me posted.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers. 

Sandytechy20
I am an HP Employee

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