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Top Student
Posts: 2
Member Since: ‎09-04-2016
Message 1 of 4 (159 Views)
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probook 4545s

Today HP software manager updated my bios when I started the computer. Now the computer shows a black screen.

What do I do to fix this?

I tried the windows key and B key. NO results.

dadio1

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Re: probook 4545s

Thanks very much for your input.  I have one more question as you seem to know about this issue.

Why do we have the HP software manager doing this update when it obviously can cause chaos in the system?

Should someone at HP be listening and change the way software manager works. I, as a faithful customer of HP should not be having to deal with a problem caused by their software. Dont you think?

Again my many thanks to you for providing this information. You were very helpful an I appreciate your time in sharing the information.

Dadio1

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Associate Dean
Posts: 5,799
Member Since: ‎05-06-2013
Message 2 of 4 (143 Views)

Re: probook 4545s

Hello,

 

Thank you for posting in the HP Support forum. Welcome!

 

I am sorry for the issues you experienced with your computer.

 

All BIOS recovery options are listed here >> http://support.hp.com/us-en/document/c02693833

You can use the internal one or the USB options - they are basically the same but the difference is where the previous BIOS is stored in.

 

 

If you did try everything but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> https://h50203.www5.hp.com/wclweb/WCLNoWarranty.aspx

>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html

 

 

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Top Student
Posts: 2
Member Since: ‎09-04-2016
Message 3 of 4 (128 Views)

Re: probook 4545s

Thanks very much for your input.  I have one more question as you seem to know about this issue.

Why do we have the HP software manager doing this update when it obviously can cause chaos in the system?

Should someone at HP be listening and change the way software manager works. I, as a faithful customer of HP should not be having to deal with a problem caused by their software. Dont you think?

Again my many thanks to you for providing this information. You were very helpful an I appreciate your time in sharing the information.

Dadio1

Associate Dean
Posts: 5,799
Member Since: ‎05-06-2013
Message 4 of 4 (119 Views)

Re: probook 4545s

[ Edited ]

Hi,

 

You are welcome. I also appreciate your feedback. I will try to pass your advice to my contacts at HP internally. You can also provide feedback to HP teams and executives here >> https://ssl.www8.hp.com/us/en/contact-hp/connect-with-hp.html

 

I do understand your concerns and your questions - this is a discussion I'd love to have with you offline.

I am sure HP had good intensions and this update procedure do work for lots of users.

 

General recommendation I provide to users/customers is NOT to upgrade BIOS/UEFI unless they experience any kind of specific BIOS/UEFI issue. Updating just for updaing and just for using the latest verson is not solution. Any kind of update (no matter for what and who relesed it) can fix 2 issues but may introduce 10 more issues - as you could see yourself.

Additionally, upgrading the BIOS (for any vendor) poses more risks because BIOS recovery is not that easy as compared to typical software updates IF something goes wrong.

 

Same applies for Windows Updates, OS upgrades, drivers updates, any kind of software, etc - upgrade/update only IF you have issues which you know are fixed in the newer version or for some severe security issues. Otherwise, keep the existing version as long as possible.  I am that kind of person who prefers slow and stable evolution rather than fast changes and dramatic revolutions.

 

Thank you for choosing HP products.

Smiley WinkYour feedback and update about your issue is important to me.

* If my comment helped you, use the button below to accept this post as a solution

* If you like my post, please, click below on the White Thumb Up+ button for (+1) kudo.

Best wishes, IT_WinSec --------------------------------
I do not work for HP Inc. I express personal opinion only.
 
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