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‎05-16-2025 09:26 AM

HP Recommended
Product: HP Spectre x360 14 inch 2-in-1 Laptop PC 14-eu0000 (7K633AV)
Operating System: Microsoft Windows 11

Dear HP Support,

I am writing to report a critical issue with my HP Spectre x360 (Model: 14-eu0xxx, BIOS: F.13 dated 29-Oct-2024), which I purchased around 14 months ago.

Recently, the laptop randomly shuts down, and it does not power back on unless I connect the power adapter, even when the battery is well charged (90%+).

To troubleshoot, I have already:

  • Updated the BIOS and all drivers

  • Run full HP Hardware Diagnostics (no issues found)

  • Generated a battery report (attached), which confirms the battery is healthy with only ~6% wear and 108 cycles

Despite all this, the issue persists.
I must express my frustration, as I chose this high-reputation HP device expecting premium reliability. Facing this kind of malfunction just over a year from purchase is truly disappointing.

Important note: I am currently in Egypt for two weeks, and will be returning to the UAE afterward. Please advise whether this issue is covered by warranty and how best to proceed based on my temporary location.

I appreciate your support and look forward to your assistance in resolving this matter.

Best regards,
Tamer Soliman

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