• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
HP Recommended
Victus by HP Gaming Laptop 15-fa0000 (680A2AV)

Hola a todos, buenas noches. He estado teniendo problemas con mi computadora durante varias semanas; sigue reiniciándose y experimentando problemas de 'pantalla azul' (BSOD). Honestamente, no sé a qué se debe, ¿alguien puede ayudarme a averiguar qué podría estar causando este problema?

 

Tengo un portátil Victus by HP Gaming 15-fa0000 (680A2AV).

1 REPLY 1
HP Recommended

Hi:

 

At the bottom of the blue screen message, there is usually a one line cause.

 

If any of the blue screens are producing a memory management error, most likely your notebook has a defective memory chip.

 

If you are getting a memory management blue screen, run the Windows memory diagnostic test.

 

How To Run The Windows Memory Diagnostic Tool In Windows 11 | Micro Center Tech Support

 

This utility will report a defective memory chip within several seconds.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.