cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
Level 2
15 10 1 0
Message 1 of 4
755
Flag Post

Solved!

reset BIOS Admin password

HP Recommended
HP Probook 650 G1
Microsoft Windows 7 (64-bit)

Hello,

 

I can enter my HP laptop BIOS as guest, but not as Admin.

I bought the laptop with the package opened, at a discounted price, but it had a BIOS Admin password set by the PC store. I want to reset this password. I contacted the Romanian HP Support Center and a gentleman told me I have to wait for the US support team to create a binary file that will allow me to reset the password.

I waited for approximately 10 days without ANY feedback.

 

The PC store told me I can send the laptop to them to try and reset the password, but I would rather reset the password myself. Does it take such a long time to create that executable?

 

I appreciate any help.

 

Thank you.

3 REPLIES 3
Highlighted
Level 10
4,161 4,159 563 1,293
Message 2 of 4
Flag Post
HP Recommended

Hello @hpprobook650g1,

 

 

We are sorry as there is no master password or generator for EliteBooks or ProBooks.

 

HP Business Notebooks such as Probooks  or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

 

  1. Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password. SMC file made as per the unit.

 

                                   When talking to the HP rep ask them to escalate your service request.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

Highlighted
Author
Level 2
15 10 1 0
Message 3 of 4
Flag Post
HP Recommended

Thank you very much.

0 Kudos
Highlighted
Level 10
4,161 4,159 563 1,293
Message 4 of 4
Flag Post
HP Recommended

You're very Welcome !! @hpprobook650g1

 

 

 

 

 

 

All the Best !!   Thanks for being a member!

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation