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Top Student
Posts: 8
Member Since: ‎04-12-2017
Message 1 of 4 (195 Views)
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reset BIOS Admin password

Product Name: HP Probook 650 G1
Operating System: Microsoft Windows 7 (64-bit)

Hello,

 

I can enter my HP laptop BIOS as guest, but not as Admin.

I bought the laptop with the package opened, at a discounted price, but it had a BIOS Admin password set by the PC store. I want to reset this password. I contacted the Romanian HP Support Center and a gentleman told me I have to wait for the US support team to create a binary file that will allow me to reset the password.

I waited for approximately 10 days without ANY feedback.

 

The PC store told me I can send the laptop to them to try and reset the password, but I would rather reset the password myself. Does it take such a long time to create that executable?

 

I appreciate any help.

 

Thank you.

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Accepted Solution

Re: reset BIOS Admin password

Hello @hpprobook650g1,

 

 

We are sorry as there is no master password or generator for EliteBooks or ProBooks.

 

HP Business Notebooks such as Probooks  or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

 

  1. Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password. SMC file made as per the unit.

 

                                   When talking to the HP rep ask them to escalate your service request.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

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Regents Professor
Posts: 3,971
Member Since: ‎04-09-2015
Message 2 of 4 (189 Views)

Re: reset BIOS Admin password

Hello @hpprobook650g1,

 

 

We are sorry as there is no master password or generator for EliteBooks or ProBooks.

 

HP Business Notebooks such as Probooks  or Elitebooks have more stringent security than consumer models infact they don't produce 'halt codes', the password cannot be derived from the Serial Number and the code is stored in non-volatile memory so removing the RTC cell will not reset the password in this case.

 

 

  1. Please Contact HP Business Notebook support they should be able to send you a customized SMC.bin file which you can use at boot to reset the password. SMC file made as per the unit.

 

                                   When talking to the HP rep ask them to escalate your service request.

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again !!

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee 

Top Student
Posts: 8
Member Since: ‎04-12-2017
Message 3 of 4 (184 Views)

Re: reset BIOS Admin password

Thank you very much.

Regents Professor
Posts: 3,971
Member Since: ‎04-09-2015
Message 4 of 4 (181 Views)

Re: reset BIOS Admin password

You're very Welcome !! @hpprobook650g1

 

 

 

 

 

 

All the Best !!   Thanks for being a member!

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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