schermo nero all'avvio

[Lebonwski]

When the PC is turned on, this message appears: (and to turn on the PC I have to send)

But going into the bios, the pc model, product number and other items have been replaced with an indefinite number of "ÿ":

How can I solve this problem and what does it depend on?
P.S. I have an hp pc with windows 10
model: HP Notebook - 15-af107nl (ENERGY STAR)

[The_Fossette]

@Lebonwski

I reviewed your post and I understand you are getting a system information missing error when you start the computer.

Don’t worry, I assure you I will try my best to get this sorted.

Have you made any hardware changes on the computer?

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c01443496

Let me know how it goes and you have a great day!

P.S: Welcome to the HP Support Community 😊

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

Stay Home – Stay Safe

[Lebonwski]

the only hardware change i made was to change the hard drive to an ssd, but this problem occurred long after i replaced the hdd.
ct number in bios appears to me as yyyyyyyyy
I will try to open the pc and see it from there.
Thanks for the reply.

[The_Fossette]

@Lebonwski

Thank you for the update.

You can manually enter the product information following the steps in the article I have shared.

Let me know how it goes.

Cheers!

[Lebonwski]

in the guide it says to contact assistance and provide the ct code

 

Ct: BFEKKA0LZ9V7FB

[The_Fossette]

@Lebonwski

I recommend you contact support and they will assist you in this regard.

Here is how you can get in touch with support.

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

Cheers!