screen touch doesn't work after updating bios

[asgharkazemi]

hi. i have updated bios version to f.09

after that does not work. i have tried many solutions. but they didn't work. it seems i should rollback bios version to f.08

but i can't find that version. i will be happy if anyone can help me to solve the problem.

[Hawks_Eye]

Hi @asgharkazemi 

Welcome to the HP Support Community! We're here to help you get back up and running.

I understand how discouraging it feels when a BIOS update leaves an important feature like the touchscreen unresponsive, especially after you’ve already tried several solutions. 

Let’s go through a structured approach to restore functionality:

 

Step 1: Confirm Windows Touch Settings

• Press Windows + I to open Settings.
• Go to Bluetooth & devices > Touch.
• Ensure Touchscreen is enabled.
• If the option is missing, it indicates the driver is not loading correctly.

 

Step 2: Reinstall Touchscreen Driver

• Press Windows + X and select Device Manager.
• Expand Human Interface Devices.
• Look for HID-compliant touch screen.
• If present, right‑click and choose Uninstall device.
• Restart your laptop—Windows should reinstall the driver automatically.
• If missing, download the driver from your model’s support page:
  HP PCs – Software and Driver Downloads

 

Step 3: Update Chipset and Graphics Drivers

• Go to the HP driver page for your exact model.
• Install the latest chipset and graphics drivers.
• These updates often restore communication between the BIOS and touchscreen hardware.

 

Step 4: Run HP Hardware Diagnostics

• Restart your laptop and press F2 repeatedly to open HP PC Hardware Diagnostics UEFI.
• Select Component Tests > Touchscreen.
• Run the test to confirm whether the panel is detected.
• Guide: HP PCs – Testing for hardware failures

 

Step 5: Recover BIOS

• If the touchscreen still does not respond, you may need to roll back to the previous BIOS version.
• Visit your model’s driver page and check under BIOS for older versions.
• Download the earlier BIOS (such as F.08 if available).
• Run the installer from Windows or create a BIOS recovery USB using HP’s instructions:
  HP PCs – Recovering the BIOS

 

Why this helps

• Driver reinstall ensures Windows recognizes the touchscreen hardware.
• Chipset and graphics updates align hardware communication with the BIOS.
• Diagnostics confirm whether the panel itself is functional.
• BIOS rollback restores the previous firmware environment if the newer version is incompatible.

You’ve already shown persistence in troubleshooting. The next breakthrough will likely come from reinstalling the HID touchscreen driver and checking diagnostics before attempting a BIOS rollback.

If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊

Take care, and have an amazing day!

Regards, 

Hawks_Eye