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‎06-16-2017 09:35 PM

HP Recommended
Product: HP 2000-2b89WM Notebook PC
Operating System: Microsoft Windows 8.1 (64-bit)

Computer crashed, tried to re-install winows 8.1.

After reinstall, was given a note saying 'not working properly'. Did a hp pc Harware diagonstic , was given FAILER ID: MC595R-6AH8M7-MFGK1F-60W703 

SHORT DST: FAILED 

 

how to i go with this?

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-16-2017 10:13 PM

HP Recommended

Hard drives fail much like any other mechanical device. The added heat from living inside a small laptop case also effects life expectancy of a hdd. Usually desktop hdd's last a little longer. Modern SATA hdd's do not seem to last as long as the older IDE type hdd's.

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View solution in original post

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4 REPLIES 4

‎06-16-2017 09:49 PM

HP Recommended

The hard drive has failed and will need to be replaced. If you are still in warranty HP will replace it. If not a retail 2.5" laptop SATA hard drive can be used-Western Digital,Seagate,Toshiba,etc.

Just be sure to get one of at least equal capacity as the original in order to use HP Recovery Media to install Windows. It can be larger, but not smaller capacity.For instance if you have a 500GB hdd you could use a 750GB hdd but not a 320GB hdd.

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‎06-16-2017 09:51 PM

HP Recommended

Your Service Manual shows how to replace hard drive:

http://h10032.www1.hp.com/ctg/Manual/c03575298

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‎06-16-2017 09:51 PM

HP Recommended

can i ask how this happens?

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‎06-16-2017 10:13 PM

HP Recommended

Hard drives fail much like any other mechanical device. The added heat from living inside a small laptop case also effects life expectancy of a hdd. Usually desktop hdd's last a little longer. Modern SATA hdd's do not seem to last as long as the older IDE type hdd's.

**Click Accept as Solution on a Reply that solves your issue**
***Click the "YES" button if you think this response was helpful.***
Was this reply helpful? Yes No
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