stuck in boot after changing wifi card

[SWChooi]

I've got an issue where I change my wifi card from intel AC 3168 to AC 7265 but when I first boot with AC7265 the usb ports stopped working and the wifi card cannot be enabled although it's detected by the system when I looked into device manager.

After rebooting the laptop it's just stuck in boot where you have the HP logo and spinning load with little to no activity on the hard drive. I've tried going into the troubleshoot boot mode and recovered to an ealier stage which leads me back to the first boot with the same problems. Currently I have removed the wifi card and I hope I could use it soon.

[A4Apollo · Accepted solution]

Hey there! @SWChooi, Thank you for visiting the HP Forums! A great place where you can find solutions for your issues, with help from the community!

I understand after upgrading wireless card you have issues booting into your PC.

Don't worry I'd like to help you out.

As you mentioned after upgrading wireless card you have issues booting into your PC.

It looks like a compatibility issue with your PC.

If the wireless card you replaced does not match the white list in BIOS. You will have issues booting into your PC.

However, you can try restoring the BIOS to default and check if it helps.

1. Turn off the computer and wait five seconds.
2. Press the Power button to start the computer and repeatedly press the F10 key to enter the BIOS setup menu.
3. On the BIOS Setup screen, press F9 to select and load the BIOS Setup Default settings.
4. Press F10 to Save and Exit.
5. Use the arrow keys to select Yes, then press Enter when asked Exit Saving Changes?
6. Follow the prompts to restart your computer.

Also, you can use a external AC wireless card this would be cheaper than upgrading the wireless card.

You can try buying Edimax EW-7811UTC which delivers speeds of up to 433Mbps at 5GHz.

If the solution provided worked for you, please mark accepted solution for this post.

Hope this answers your query!

Have a wonderful day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SWChooi]

First off, thanks for the reply.

Secondly, I've tried to do as you've said but to no success, the same issue came up. Is there no way to remove the white list or add it the white list? If not, then I guess I'll just stick to what I have.

Thanks again.

[A4Apollo]

@SWChooi, Thanks for your quick response and time.

I appriciate your efforts for writing back to us.

I appriciate your efforts for writing back to us.

The whitelist is configured on the BIOS chip it cannot be realtered.

Also, you have to use an issue HP genuine part.

However, I have found few compatible wireless card with your laptop, please find the HP genuine parts listed below.

Intel Dual Band Wireless-AC 7265 802.11 AC 2×2 WiFi + Bluetooth 4.2 Combo Adapter (nonvPro)
901229-855
 Intel Dual Band Wireless-AC 3168 802.11AC 1×1 WiFi + Bluetooth 4.2 Combo Adapter (nonvPro)
863934-855

Refer the laptop user guide for more information.

Note: Refer page 23 for more information.

You can purchase the parts from HP parts store using this link.

Hope this answers your query!

Have a great day ahead! 🙂

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

[SWChooi]

Alright, thanks for your help.

[A4Apollo]

@SWChooi, Thanks for quick response and time.

I appriciate your efforts for writing back to us.

I'm glad I was able to assist you today.

If you have any queries in future related to any HP products, you can always reach out to us.

We will try our best to help you out.

Take care,

Have a great day! 🙂