cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    Know the Benefits of your HP account

    Connect with HP support faster, manage all your devices in one place, view warranty information and more– Click Here

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
Highlighted
New member
1 0 0 0
Message 1 of 2
143
Flag Post

Solved!

the following product information programmed into the system board is missing or invalid

HP Recommended
HP Notebook

Hello,

 

I'm experiencing this problem , 'the following product information programmed into the system board is missing or invalid' when i want to open my HP Notebook.

I checked the temperature of the computer parts with SpeedFan application anf it was showing that Core 0 and Core 1 ones as 30 Celcius , and i suppose it is normal.

Also i tried that when i try to open my notebook without the charger plugged in, it does not show this problem. So as i saw, it happens only when i need to plug my charger in.

Another thing is, since i got this problem, My computer's Speed is 0.48 GHz which is normally 2.20 GHz İntel Core i5-5200.

Another thing is when i have the problem, for some minutes, the voice system of computer is not loaded and as long as i use it, i cannot open any videos or anything related with internet connection basically.

If you can help me, it would be perfect because i have project to deliver urgently and for now,i am unable to use my Notebook due to slowness of it.

 

Thank You

Umut Kanalci

 

1 REPLY 1
Highlighted
HP Support Agent
HP Support Agent
17,312 17,291 1,089 1,084
Message 2 of 2
Flag Post
HP Recommended

@antinikuntini

 

Welcome to HP Community

 

I have gone through your Post and would like to help

 

The Notebook will need to be serviced and the System Information will need to be tattooed back onto the Motherboard

 

I suggest you contact HP Support for Service Options


1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

KrazyToad
I Am An HP Employee

0 Kudos
Tags (1)
Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation