the following product information programmed into the system board is missing or invalid

[antinikuntini]

Hello,

I'm experiencing this problem , 'the following product information programmed into the system board is missing or invalid' when i want to open my HP Notebook.

I checked the temperature of the computer parts with SpeedFan application anf it was showing that Core 0 and Core 1 ones as 30 Celcius , and i suppose it is normal.

Also i tried that when i try to open my notebook without the charger plugged in, it does not show this problem. So as i saw, it happens only when i need to plug my charger in.

Another thing is, since i got this problem, My computer's Speed is 0.48 GHz which is normally 2.20 GHz İntel Core i5-5200.

Another thing is when i have the problem, for some minutes, the voice system of computer is not loaded and as long as i use it, i cannot open any videos or anything related with internet connection basically.

If you can help me, it would be perfect because i have project to deliver urgently and for now,i am unable to use my Notebook due to slowness of it.

Thank You

Umut Kanalci

[KrazyToad · Accepted solution]

@antinikuntini

Welcome to HP Community

I have gone through your Post and would like to help

The Notebook will need to be serviced and the System Information will need to be tattooed back onto the Motherboard

I suggest you contact HP Support for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.