trusted platform module issue after bios update

[marcalexandermi]

what if i don't have the recovery key and i cannot solve the tpm issue

can i press n and not reset the tpm indefinetly?

[Hawks_Eye]

Hi @marcalexandermi 

Welcome to the HP Support Community! Thanks for posting your query! 

We're here to help you get back up and running.

I hear your concern—it can feel unsettling when a BIOS update suddenly brings up a Trusted Platform Module prompt, especially if you don’t have the recovery key handy. Before we explore what pressing “N” or leaving the TPM as‑is might mean, it’s important to gather a clear picture of your setup so we can isolate the situation properly.

Could you share a few details for me:

• Which exact HP laptop or desktop model are you using?
• Do you know the BIOS version you updated to?
• Was BitLocker or any other drive encryption enabled on this system before the update?
• Are you seeing the TPM message at every boot, or only once after the update?
• Is this a personal device or one managed by an organization (work/school)?

With this information, we’ll be able to understand whether the TPM prompt is related to encryption, security policies, or simply a configuration change after the BIOS update. Once we have that context, I can guide you through the safest way forward.

Would you like to start by confirming the model and BIOS version?

Regards, 

Hawks_Eye

Note: Do not share any of your personal information in public, such as serial number, phone number, email ID, etc.

[marcalexandermi]

hi, thanks for your effort. 

it's a Victus by HP 16.1 inch Gaming Laptop PC 16-e0000 (2V8Z6AV), the bios was updated to F.26. 

it don't know about encrypted tpm. i assume it was. 

i see the boot message about the tpm at every start. 

it is a personal device.