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    HP Solution Center Adobe Flash player error

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    Fix Windows 10 Update Issues

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Solved!

want to install win 10 on 15s-fq2024 and I can't pass this stage: we couldn't find any drives

HP Recommended
hp 15s-fq2024
Microsoft Windows 10 (64-bit)

I'm trying to install "windows 10 pro" on an HP 15s-fq2024 laptop with 256GB SSD hard drive, from a stick and I get stuck when I should choose the partition, I get the message "we couldn't find any drives". Please help me. Thanks.

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Message 2 of 4
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Hi:

 

There is a special process needed to install W10 on notebooks with the new Intel 11th gen core processors...

 

See the info at the link below.

 

https://support.hp.com/us-en/product/hp-15-f2000-laptop-pc-series/35900344/model/35900346/document/c...

 

The link they direct you to the HP support site doesn't work.

 

Here is the link to the driver you need...

 

This package contains the Intel Rapid Storage Technology Driver for the supported notebook models and operating systems. The Intel Rapid Storage Technology is designed to provide functionality for the Intel Storage Controllers. The driver improves Serial ATA (SATA) disk performance with Native Command Queuing.

 

18.0.1.1138

 

https://ftp.hp.com/pub/softpaq/sp108501-109000/sp109000.exe

 

There is another thing I don't understand in that document, and that is where HP tells you to right click on the Intel driver file and select Extract to

 

When I ran through the steps, I don't get an Extract to option when I right click on the file.

 

So, if you have the same issue, download and install the free 7-zip file utility from the link below.

 

The 2nd file at the top of the page is for 64 bit.

 

7-Zip (7-zip.org)

 

Then you can right click on the exe file, select 7-Zip from the menu, and select Extract to: and let it extract the file into its folder name (sp109000), and copy that folder to your USB flash drive, and continue with the instructions.

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Hello! Thanks for the quick response and for the proposed solution that helped me solve the problem.

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126,102 116,283 18,875 28,801
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You're very welcome.

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