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‎02-05-2023 09:30 AM

HP Recommended
Product: OMEN Laptop - 15-ek0013dx
Operating System: Microsoft Windows 10 (64-bit)

Hi all,

 

My son's laptop no longer boots properly and goes to a black screen. When I go into the Hardware diagnostics and test the SSD, I get:

 

SMART check: passed

Short DST: not available

 

and when I do the extensive test:

 

SMART check: passed

Long DST: not available

 

Can anyone give me some guidance if this means the SSD has malfunctioned and I need to replace it, or if this might simply be a corrupted windows installation and I should try reinstalling windows. I'm uncertain because the DSTs weren't "failed", and I'm not sure what "not available" is telling me.

 

Thanks!

 

 

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