when switching on gets stuck on the loop for automatic repair or stuck hp logo on black screen

[jenn19801]

its been running on windows 11 and was taking long to switch on. now when i run some tests on the bios it says hdd/ssd1 sort dst check and software error

[Nal_NR]

Hi @jenn19801,

Welcome to the HP Support Community. 

I'd like to help!

I have a few recommendations 

• Click on this link If the Hard Disk Error message displays when you start your computer, run the Hard Disk Test in System Diagnostics.

If you get any error or failure code, it could be a hardware issue.

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Nal_NR]

Hi @jenn19801,

We haven’t heard from you, this post is in reference to the thread you created on your friendly neighborhood (HP Support Community).

I would like to know if the resolution we provided worked for you.

If you have any other queries, feel free to reply at any time, and thank you for being a valuable member of our HP Family.

Give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers and did reply to you!