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- HP Community
- Notebooks
- Notebook Boot and Lockup
- when turning on power on laptop.. error message pop says coo...

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05-07-2019 01:58 PM
Hello @jax10
Welcome to the HP Support Community.
HP has created articles about such issues you experience now. Please, check the one for your case:
- Consumer/home class device >> https://support.hp.com/si-en/document/c03620929
- Commercial/business class device >> https://support.hp.com/us-en/document/c04935023
If you did follow all the steps and nothing helped,
I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
>> http://support.hp.com/us-en/document/c00372730
>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hope this helps. Let me know how it goes. Provide feedback or an update
*** HP employee *** I express personal opinion only *** Joined the Community in 2013
05-07-2019 11:57 PM
@IT_WinSec wrote:Hello @jax10
Welcome to the HP Support Community.
HP has created articles about such issues you experience now. Please, check the one for your case:
- Consumer/home class device >> https://support.hp.com/si-en/document/c03620929
- Commercial/business class device >> mangazuki.online/manga/whats-wrong-with-secretary-kim
If you did follow all the steps and nothing helped,
I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:
>> http://support.hp.com/us-en/document/c00372730
>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized
>> http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html
Hope this helps. Let me know how it goes. Provide feedback or an update
I 've same but little bit different problem when i am going to start my notebook and error occured about boot not connected with the system shows at the top on my system and after 1 minute system automatically shuts down. Whats Happening with me, Can u plz solve my issue this issue is not clear by my notebook repairer.
05-08-2019 02:50 AM
Hi,
If you provide the exact model or product number (not serial) we can show you how to replace the fan.
Here is how to find it:
https://support.hp.com/us-en/document/c00033108
Regards,
David