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HP Recommended
HP 15s-eq1000 Laptop PC
Microsoft Windows 10 (64-bit)

I have this computer for just 1 week, today I turned it on and for the first time it took a little longer. But after logging in, the screen went black. The thing went away after 5 min that it stayed on. I tried restarting it to see if the problem persists but remains. Searching on google I had read to enter the activity management and disable "explorer.exe" but it is not there.

1 REPLY 1
HP Recommended

Dear HP Teem,

We have BIOS not Update Properly and Block Screen is coming ,issue still pending can u support and send to Service enigneer in our site .

product :HP- Pavilion x360

model no;11-k117cl

 

Thanks  & Regards,

Pradeep G.

Escientia Bio Pharma Pvt Ltd.

Mob: # 9346249202

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.