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why does the black screen come out on startup?

HP Recommended
HP 15s-eq1000 Laptop PC
Microsoft Windows 10 (64-bit)

I have this computer for just 1 week, today I turned it on and for the first time it took a little longer. But after logging in, the screen went black. The thing went away after 5 min that it stayed on. I tried restarting it to see if the problem persists but remains. Searching on google I had read to enter the activity management and disable "explorer.exe" but it is not there.

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Dear HP Teem,

We have BIOS not Update Properly and Block Screen is coming ,issue still pending can u support and send to Service enigneer in our site .

product :HP- Pavilion x360

model no;11-k117cl


Thanks  & Regards,

Pradeep G.

Escientia Bio Pharma Pvt Ltd.

Mob: # 9346249202

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