windows 10 refurbished laptop model 15-f272wm

[ablessedlady]

I am more of a novice with this subject, pc and tech stuff, so forgive me if I am doing this wrong. I bought a refurbished HP laptop, or is it now called "notebook"? Plugged it in, wifi came on no problem. I didn't get any book or paper info. Probably cause refurbished. So I get on the blue HP screen and it wants a name and password before anything else. I filled it out. I tried to scroll down, wouldn't go. Tried "enter" and backspace and almost every key when it froze on HP sign in. Using a Vista to send this message. I don't think I am locked out cause can't log in. If anyone can tell me what simple move do I make to continue set up? Is it possible such as "enter button is damaged?  Should there be a "next" in a box that I ckick on,   is it down lower on screen? Then how do I get the page to scroll down? Any help appreciated. Don't even know if it has a warranty. Usually a great consumer except for mecahnical and internet pc. Apreciate if there an answer.

Spoiler

[treefrog125 · Accepted solution]

If the laptop / notebook is refurbished, can I assume you have no user data or user profile on this system yet?

If the answer is no, then try the following:

On powering on the laptop, as the blue HP POST screen pops up, press the "F11" key on the keyboard a few times. (You may have to power the system off by holding the power button for 5 seconds and trying again if you don't get the screen the first time).

This should take you to the HP System Recovery Screen. If this doesn't work some systems us the "ESC" key in the top left corner of the keyboard instead.

Once you enter HP System Recovery you should be able to follow the prompts to do a full factory restore of the system. Please note: This will erase all data and user profiles from the laptop, including the user profile that you can't login to, as you don't seem to have the correct username and password available.

This process will take about 1 to 2 hours, so be patient.

Here is a link to a HP site that explains exactly how to run Factory Restore:

http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02638587

Once the system restore is done, and it powers back on, it should take you back to the "Out of Box Experience" or OOBE for short.  This will take you through setting up the system with your own user profile and installing factory software and drivers for the first time.

The OOBE usually takes about 20 ~ 30 mins in windows 10.

When you get to the screen asking you to create a Microsoft Account to login with, you can either create a new Microsoft Account if you wish, or use an existing one.

If you currently have no internet connection and are doing this "offline" then I'd suggest that you choose the "Next" option without filling in a username and password. The next screen will then ask you if you want to create an "Offline User Account" this is a great idea if the system isn't going to be connected to the internet constantly, such as if you use a mobile broadband device like your mobile phone to provide internet, instead of an always on system like ADSL over wifi.

If you get stuck, message back with specifics and I'll answer where I can.

[ablessedlady]

:cathappy::smileyhappy: Thanks so much. I had to go to the esc  key and page went to next screen for set up. This is great. So use to vista desktop, this has so many options etc. Was easy to understand solution, not big techy words.

Appreciate the help very much, Coco