windows-10 slow boot & shutdown: dxgkrnl.sys BOOTLOG-NOT-LOADED

[MichelR]

Hi,

Windows 10 boot & shutdown very slow (90sec) because of driver problem with the internal AMD Radeon HD 7400M series (0x6760) in a HP Pavilion DV6-6B11sb with a SDD.

"dxgkrnl.sys BOOTLOG_NOT_LOADED"
"WdFilter.sys BOOTLOG_NOT_LOADED"

I tried a clean Win10 installation and full MS update, old and new drivers from MS, HP and AMD....

What else can i try?

Hope someone can help me out here.

Thanks!

[Resolv_S]

Hello@MichelR,

Welcome to the HP Support Forums!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.

I understand that the PC is taking long time to boot and shutdown. Did I get it right?

I appreciate eth effort and the self-diagnosis you have done so far. Kudos to you.

I and starting to doubt about the hard drive, because, most of the slow start up and shutdown would be a cause of a faulty hard drive.

Let’s perform a step to confirm that there is no hardware issue on the PC. Shall we? Use the link below to follow the steps to perform the diagnostics on the PC.

http://support.hp.com/us-en/document/c03467259

Please let me know the outcome.

Resolv_S

Glad to help you. I work for HP

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[MichelR]

Hello,

Thanks for trying to help, although I don't think it has anything to do with the HDD (now a SDD), because Win7 worked and the system now hangs with the error "dxgkrnl.sys BOOTLOG_NOT_LOADED" in the log, which is the graphic card, right? Also the boot doesn't show much although I enabled the verbose service that tells me what it is doing on boot-up.

Never the less, I will preform these hardwarre tests....

To the webmaster:

- This reply-field has a background text "Help the community...." in chrome, which doesn't disappear uppon typing!

- "3-in-1 USB Key v.3.6.0.0"  1.6Gb download breaks at 1.4Gb!  : ftp://ftp.hp.com/pub/softpaq/sp77501-78000/sp77842.exe 

I don't have a UEFI bios, Can't download it from HP, Couldn't install "HP Vision Diagnostics" because my USB-sticks are to small or to large, So I finally needed to installed the UEFI in a HDD partition. It took me some while to figgure this out through that link 😞  And the test didn't find any problems. So I think it is still the graphic card AMD Radeon HD 7400M series (0x6760) driver!

What about disabling these drivers? I don't even use direct X, no games, just internet and movies.

[MichelR]

I received some info from my mail to AMD...

I removed all graphic drivers and set Windows 10 not to install any automaticly with there provided link:

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

And the computer suddenly shut down and restarted very fast 3+10seconds 

Then I installed there latest driver "16.2.1 Crimson Edition compatible with Windows10" with there warning that they recommends using the graphics drivers provided by your laptop's manufacturer:

http://support.amd.com/en-us/download/desktop/legacy?product=legacy3&os=Windows%2010%20-%2064

It did first shutdown fast, but again very very slow boot-up and future shutdows after the installed graphic driver.  

So it's really the AMD grahic driver with Windows 10 directX on this HP DV6 

Any solutions to find a better driver for AMD Radeon HD 7400M series (0x6760) in a  HP Pavilion DV6-6B11sb ?

Or at least a way to skip the "dxgkrnl.sys BOOTLOG_NOT_LOADED" faster on boot/shutdown?

Or maybe I should stick with the configuration after using that tool (from Ghislain Harvey) to remove all graphic drivers and disabling the windows auto-update of it. Screen looks nice now, but shurely I don't have the full power now of the build-in graphic card.

Device Manager says now:

Display adpters...

  - Intel(R) HD Graphic 3000

  - ! Microsoft Basic Display Adapter

[Resolv_S]

Hi@MichelR,

Thanks for the reply.

The only point of performing the diagnostics was to check if any hardware issue were found.

But again, I understand that the error you shared, is pointing towards the graphics card.

You can disable the AMD driver in device manager under Display adapters. Just right click on the AMD entry and select disable.

If you install the drivers automatically online, it will install the AMD drivers once again. Check if you can uninstall the Crimson Edition from the control panel.

Hope the above information helps you find the correct solution.

Let me know for more

Resolv_S

Glad to help you. I work for HP

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

"HP respects and is committed to protecting the personal information of our covered individuals." You can read more in the HP Privacy Statement.

[MichelR · Accepted solution]

Thanks for responding.

I've found the solution myself though. Now, after 3 days hard work, my HP Pavilion DV6-6B11sb (new SDD) with build-in AMD Radeon HD 7400M series (0x6760) is working great on Windows 10: very fast booting, shutdown and playing HD movies  

SOLUTION:

I removed all graphic drivers and set Windows 10 not to install any automatically with this tool from Ghislain Harvey:

http://www.guru3d.com/files-details/display-driver-uninstaller-download.html

After reboot disabled the "Microsoft Basic Display Adapter"

Device Manager...

   Display adapters...

      - Intel(R) HD Graphic 3000

      - ! Microsoft Basic Display Adapter

And finally installed "Intel HD Graphics Driver 9.17.10.4229":

https://downloadcenter.intel.com/download/24971/Intel-HD-Graphics-Driver-for-Windows-7-8-64-bit

UPDATE 29/11/2016:

Windows 10 Home update kept on installing the newer driver "AMD Radeon HD 7400M Series"

Blocking this update with the registry will keep it nagging that it fails to update and will mess-up other updates.

Best solution to this is to let it install, have a very long reboot:smileyfrustrated:, and disable this update using the "Show or hide updates troubleshooter package.":   https://support.microsoft.com/en-us/kb/3073930

It will scan for update and then you can click the first option to hide and cancel the update.

PS: The other problem I had on this older laptop/notebook was while fresh installing Windows 10, the systems was very slow and didn't put on his fans, because it was set standard on "Balanced power" instead of "High performance". Every mouse-click or typing reacted very slow, even the first questions after his first reboot: computer-name, user, password....   read: Installing Windows 10 go's so slow !!! What's going on ?