cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents and videos on compatibility, FAQs, upgrade information and available fixes.Windows 11 Support Center.
  • post a message
The HP Calculator Community Message Board is moving. While we prepare for the move, we are unable to accept new postings. During the move, you can look for help from other users by visiting https://www.hpmuseum.org/ . Or if you need technical support for your calculator visit: HP Calculators. .
USER786865
New member
1 0 0 0
Message 1 of 2
105
Flag Post

www.hp.com/go/csr "Hard drive Test Failed"

HP Recommended
HP 250 G3
Microsoft Windows 8.1 (64-bit)

Hello,

not sure if i need to change hard drive so i ask you , can you help me?

FAILURE ID: RW3V63-7HP6G1-XD7V6K-60VT03

PRODUCT ID: K3W99EA#ABZ

Hard drive capacity: 500gb

Hard Drive 1

 

Thank you for your time, have a good day!

 

 

1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
137,897 92,559 21,283 28,584
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RW3V63-7HP6G1-XD7V6K-60VT03OKXXXXXXXXXX1/1/13303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

c04655216 (hp.com)

 

You may want to consider replacing the mechanical hard drive with a better performing, normally more reliable solid state drive (SSD).

 

If you can live with 500 GB of storage, this model provides the best performance for the price, in my opinion.

 

WD Blue 3D NAND SATA SSD Unità allo Stato Solido Interna 2.5", 500 GB: Amazon.it: Informatica

 

Buon Natale!

Was this reply helpful? Yes No
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation