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Message 1 of 2
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www.hp.com/go/csr "Hard drive Test Failed"

HP Recommended
HP 250 G3
Microsoft Windows 8.1 (64-bit)

Hello,

not sure if i need to change hard drive so i ask you , can you help me?

FAILURE ID: RW3V63-7HP6G1-XD7V6K-60VT03

PRODUCT ID: K3W99EA#ABZ

Hard drive capacity: 500gb

Hard Drive 1

 

Thank you for your time, have a good day!

 

 

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Message 2 of 2
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HP Recommended

Hi:

 

Below is the failure report generated by the code you posted, minus your notebook's serial number.

 

Failure Information
Failure ID Tag Checksum HP Serial Number Test Date Failure Code Device Includes Error Message
RW3V63-7HP6G1-XD7V6K-60VT03OKXXXXXXXXXX1/1/13303StorageFloppy Drive, Hard Drive, Memory Drive, Optical Drive, SCSI, Tape DriveHard Disk 1 Quick Test Failure

 

You will need to install a new hard drive and reinstall the operating system.

 

Below is the link to the service manual where you can find the hard drive removal and replacement procedure.

 

c04655216 (hp.com)

 

You may want to consider replacing the mechanical hard drive with a better performing, normally more reliable solid state drive (SSD).

 

If you can live with 500 GB of storage, this model provides the best performance for the price, in my opinion.

 

WD Blue 3D NAND SATA SSD Unità allo Stato Solido Interna 2.5", 500 GB: Amazon.it: Informatica

 

Buon Natale!

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