your pc ran into aproblem and needs to restart. we re just collecting some error info and then we ll

[Skjani]

your pc ran into aproblem and needs to restart. we re just collecting some error info and then we ll restart for you

[Garp_senchau]

@Skjani, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

That message is a Blue Screen of Death (BSOD) on a Windows PC. It usually indicates a critical system error that forced Windows to stop running to prevent damage. Here's what you can do:

Wait for Restart: Windows should restart automatically after collecting info.

Check for Stop Code: If you catch the error code before it restarts, note it down. If not:

Go to Event Viewer (Win + X > Event Viewer)

Check Windows Logs > System for critical error entries around the time of the crash.

Update Drivers: Outdated or corrupt drivers are a common cause.

Open Device Manager

Right-click and update your main drivers: graphics, chipset, network, etc.

Run System Checks:

Open Command Prompt as Admin and run: sfc /scannow

And then: chkdsk /f

Check for Windows Updates:

Go to Settings > Windows Update, install any pending updates.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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