• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.
Locked

‎11-22-2017 03:01 AM

HP Recommended
Product: Envy 5030 all in one

Having spent a very long time trying to connect this printer wirelessly to my laptop, it is now giving messages that the instant ink cartridges installed are not instant ink cartridges! They are the ones that came in the box and on the initial set up they were registered as instant ink but today, apparently they are not!

 

I have registered for  instant ink andhave an account and will be waiting for my new ink cartridges to arrive but I am not sure if they will now,

 

Please can someone help me, very frustrating!

 

Thnaks in advance

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎11-22-2017 05:50 AM

HP Recommended

You Instant Ink cartridges will arrive in less than 10 days.  Install them when the cartridges in the printer now show low.   That's when your billing cycle starts.

View solution in original post

Was this reply helpful? Yes No
2 REPLIES 2

‎11-22-2017 05:50 AM

HP Recommended

You Instant Ink cartridges will arrive in less than 10 days.  Install them when the cartridges in the printer now show low.   That's when your billing cycle starts.

Was this reply helpful? Yes No

‎11-22-2017 03:12 PM

HP Recommended

If you are enrolled and your printer shows listed on hpconnected.com under the instant ink page this is normal for HPconnected.com account page to show this. Note: it will show this way until your insert first instant ink carts which take 7-10 working days.

 

the instant ink page also has a account history option which shows tracking info once a package ships.

 

Click the KUDOS thumb up on the left to say 'Thanks'
Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.