Не работает кнопка макрос OMEN

[paanchooo]

Помогите - на ноутбуке HP OMEN X 17-ap003ur не запускается omen command center с горячей клавиши Омен, подскажите как задать клавишу под программу? Проблема началась после обновления приложения. Также невозможно поставить команду через ярлык приложения - быстрый вызов. ПО - Win 10.

Переустановка программы не помогает!

[rick-s]

Thank you for visiting our English HP Support Forum. We are only able to reply to posts written in English. To ensure a quick response it would be advisable to post your question in English. The following links are here to assist you if you prefer to post in the following Language Forum.
 

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Thank you for your understanding.

[paanchooo]

Help-on the laptop HP OMEN 17-ap003ur does not start open command center with hotkey OMEN, prompt how to set the key for the program? The problem started after the application was updated. It is also impossible to put a command through the application shortcut - quick call.
Reinstalling the program did not help!

[Jeet_singh]

@paanchooo,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you are having issues with the Omen control center buttons stopped working after the recent update. Don't worry we'll work together to help you find a solution.

To provide you with an accurate solution, I'll need a few more details:

Did you make any software or hardware changes your PC?

In the meantime, let's try these steps here: 

Let's start off by uninstalling the HP Omen Command center from Control panel, programs

You can try updating the HP command center.

Link to update the omen command center.

Next thing, update the BIOS and Chipset drivers on your PC from our HP support website, using this link.

Also, download and install HP support assistant on your PC. It should automatically download and install the latest updates and drivers for your PC.

Refer this link to know how to use HP support assistant.

Please let me know if this resolves the issue, or if you require further assistance!

Eagerly waiting for your response!

I hope you have a good day ahead,

And Feel free to ask your queries as this forum has some of the best people in the world available and ready to help.

Regards,

[paanchooo]

Thank You! it worked out. The problem was in the wrong chipset driver. The installed version was incompatible with 1709.

[Jeet_singh]

@paanchooo,

Thank you for the update,
I appreciate your time and efforts, 

I'm glad I could contribute towards resolving the issue and finding the solution you were looking for.
Thanks for taking the time to let the community know about the solution.

You've been great to work with and it has been a genuine pleasure interacting with you.
I hope both you and your product works great and remain healthy for a long time 😉 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.
And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂
Regards,

[paanchooo]

Again there was this problem, but this time all drivers are updated-I don't understand in what there can be a problem! Is there a separate application to place a macro on this button yourself?