Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎09-07-2020 04:24 AM

HP Recommended
Product: HP 17-bs005ur
Operating System: Microsoft Windows 10 (64-bit)

Добрый день!

У меня есть ноутбук  HP 17-bs005ur  (1UQ31EA) с жестким диском емкостью 500 ГБ, я открыл ноутбук и увидел, что у него есть свободный слот M2.

Установил M2 SSD  GIGABYTE   M.2 2280 128GB Gigabyte PCI-E 3.0x4 NVMe 3D TLC. Однако Windows 10 Pro x64 и BIOS не видят M2.

Помоги устранить проблему, как можно решить ее?

Заранее Спасибо!

1 ACCEPTED SOLUTION

Accepted Solutions

‎09-07-2020 08:14 AM - edited ‎09-07-2020 08:14 AM

HP Recommended

You're very welcome.

 

Any SATA M.2 2280 drive with two keys will work. 

 

The other key doesn't use the pins it makes contact with.

 

Paul_Tikkanen_0-1599488051682.png

 

 

 

View solution in original post

Was this reply helpful? Yes No
5 REPLIES 5

‎09-07-2020 07:33 AM

HP Recommended

Hi:

 

The reason the NVMe M.2 SSD doesn't work is because the M.2 slot your notebook has only supports SATA M.2 SSD's.

 

See chapter 1 of the service manual for the supported drive types.

 

http://h10032.www1.hp.com/ctg/Manual/c05963248

 

The problem can be solved by returning or exchanging the NVMe M.2 SSD for a SATA M.2 SSD.

Was this reply helpful? Yes No

‎09-07-2020 08:10 AM

HP Recommended

Thanks for the help. But the slot in the laptop is only for one key. Please recommend what kind of SATA M.2 SSD with one key are available.

Was this reply helpful? Yes No

‎09-07-2020 08:14 AM - edited ‎09-07-2020 08:14 AM

HP Recommended

You're very welcome.

 

Any SATA M.2 2280 drive with two keys will work. 

 

The other key doesn't use the pins it makes contact with.

 

Paul_Tikkanen_0-1599488051682.png

 

 

 

Was this reply helpful? Yes No

‎09-07-2020 09:32 AM

HP Recommended

Your recommendations helped me a lot. Thank you very much!

Was this reply helpful? Yes No

‎09-07-2020 10:44 AM

HP Recommended

You're very welcome.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.