0,p,- and [ keys are not working in my keyboard

[AkanshaMarwah]

Hi 
I am facing a challenge, A part of my Keyboard is not working. Keys 0,p,- and [ are not functioning. 
Have tried below mentioned solutions available over internet but nothing worked.

1. BIOS Update 

2. Hardware Troubleshooting

3. Keyboard Driver Update

Kindly recommend if any other solution is available.

[KrazyToad]

@AkanshaMarwah

Welcome to HP Community

I have gone through your Post and would like to help

I suggest you run a Keyboard Test to confirm the Hardware Functionality

- Hold the power button for at least five seconds to turn off the Notebook.
- Turn on the computer and immediately press Esc repeatedly, about once every second. 
- When the menu appears, press the F2 key.
- On the main menu, click Component Tests and Keyboard

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.

[AkanshaMarwah]

Hi @Krazytoad, 

Thank you for reply. I ran the test and it failed. 

I am still not sure is it a software issue or hardware. re downloading the drivers can be a solution?

[KrazyToad]

@AkanshaMarwah

If the Test fails then it's a Hardware issue

Please contact HP Support in your Region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.
 

Thank you