10.1gb ram is reserved after upgrading to 16gb ram

[Faizal122]

I have a laptop ( hp pavillion) which comes with amd 3500h cpu. Before upgrading my laptop from 8 to 16gb. The reserved memory was 2.1gb but after upgrading to 16 gb, my reserved memory is now 10.1 gb. How can I fix this?

[ub6424]

Hello @Faizal122 

Sorry to hear that you are having problems ... I would like to help you.

Let me check your current system configuration.

(1) Run    msinfo32

- Select <System Summary>:

--->>> Copy/screenshot/paste following key/value pairs:

OS Name

Version

System Model

System SKU ( equals HP product number (p/n) )

Processor

BIOS Version/Date

(2) Please report your results

[Faizal122]

Hey @Ub6424 can you look at that? Only 5.9 gb is usable

[ub6424]

Hello @Faizal122 

First I need basic system information to proceed.

Kind regards

[Faizal122]

[Faizal122]

hey @Ub6424 , check this out

[Faizal122]

the reserved memory remains the same ie 2.1gb when i am using  8gb and 4gb stick. but after installing another 8gb by removing 4gb the reserved memory increased to 10.1gb

[ub6424]

Hello @Faizal122 

(1) Enter BIOS and check for <onboard UMA memory> settings

What is set and what other options are selectable ?

(2) Please report your results

[Faizal122]

 

[Faizal122]