15 Days, No Resolution—Only “Wait” Messages from HP Support (Edited)

[Kira_25]

Hello HP Community and Support,

I'm really disappointed and frustrated with my Accidental Damage Protection (ADP) claim (Edited).

• My case was created on 10 August 2025.

• For the first few days, I contacted customer service repeatedly via chat and call, but every agent gave the same “wait 24–48 hours” reply, or some technical excuse.

• After 8 days with no real response or progress, I escalated my issue directly by emailing (edited) expecting they would actually help.

• Even after contacting the head office, I received only another “wait 24–72 hours” message, but no resolution, supervisor contact, or technician visit.

• I have submitted all images, videos, and documents requested at every step. I have spoken to more than 15 agents. Still, the only reply is "wait."

• I never expected this kind of experience from HP. Because of this long delay, I am unable to use my own laptop and am currently using someone else's laptop for work, which is very inconvenient.

I am posting here in the HP Support Community as my next step, because nothing else has helped so far.
Can someone finally take real action or provide guidance, instead of another copy-paste delay?

Thank you for any help.

[Kuroi_Kenshi · Accepted solution]

Hi @Kira_25,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I have reviewed your case, and I can confirm that it is active. The required part has already been ordered and is expected to be available by 29/08/2025.

Once the part is received, the service team will proceed with the next steps to complete your case.

Thank you for your patience.

Take care and have an amazing day ahead! 🚀

Best regards,