Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?
Locked

‎01-09-2020 01:06 PM

HP Recommended
Product: Pavilion Gaming 15 Laptop (15-EC0013DX)
Operating System: Microsoft Windows 10 (64-bit)

I have a Pavilion 15 Gaming Laptop (15-EC0013DX).  It has two memory slots and comes with 8 GB RAM.  The maintenance manual has conflicting info.  It says "Supports up to 32 GB maximum system memory" but the configurations it lists only go up to 16GB:

  • 16 GB x1, or 8 x 2
  • 12 GB via 8x1 + 4x1
  • 8 GB x1

Can I put in two 16 GB modules or can I put in a 16 GB module in addition to the 8 GB I have?

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎01-09-2020 02:15 PM

HP Recommended

Hi:

 

Below is the link to the Crucial memory report for your notebook.

 

It does support 2 x 16 GB of memory.

 

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/pavilion-15-ec0013dx

 

Sometimes the HP manuals are not completely accurate, and leave out some info, such as not listing the 2 x 16 GB memory configuration, but stating that 32 GB is supported.

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎01-09-2020 02:15 PM

HP Recommended

Hi:

 

Below is the link to the Crucial memory report for your notebook.

 

It does support 2 x 16 GB of memory.

 

https://www.crucial.com/usa/en/compatible-upgrade-for/HP-Compaq/pavilion-15-ec0013dx

 

Sometimes the HP manuals are not completely accurate, and leave out some info, such as not listing the 2 x 16 GB memory configuration, but stating that 32 GB is supported.

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.