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HP Recommended
HP 15-ay028ur
Microsoft Windows 10 (32-bit)

I recently bought a laptop 15-ay028ur. The laptop was sold with 2GB of RAM. I want to increase memory up to 4 GB, but do not know how to disassemble the laptop. Can you help ? Maybe - there is some instruction?

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

 

Two non-customer-accessible/upgradable memory module slots (Intel Core processors)

DDR4-2133 dual channel support

Supports up to 16 GB of system RAM in the following conƭgurations

● 16384-MB total system memory (8192×2)[UMA models only]

● 12288-MB total system memory (8192×1) + (4096×1)

● 8192-MB total system memory (8192×1) or (4096×2)

● 6144-MB total system memory (4096×1) + (2048×1)

● 4096-MB total system memory (4096×1) or (2048×2)

 

Manual:http://h10032.www1.hp.com/ctg/Manual/c05087748

 

Memory module

PC3L, 12800, 1600-MHz

For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron processors

● 8-GB 693374-005

● 4 GB 691740-005

● 2 GB 691739-005

 

PC4, 17000, 2133-MHz For use in models with 6th and 7th generation Intel Core processors

● 8-GB 820570-005

● 4 GB 820569-005

● 2 GB 851379-005

 

You can get the memories on this page:http: //partsurfer.hp.com/search.aspx, select your country and place the code that is highlighted in black to acquire them.

 

 


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

View solution in original post

3 REPLIES 3
HP Recommended

Hi.

Welcome to the forum serg_rc.

Installing memory

Most HP and Compaq notebook computers are designed so that additional memory can be added using a Phillips screwdriver. Use the following steps to install memory in your computer. After reviewing the steps, if you are not confident in performing the installation yourself, contact an HP authorized support provider for technical assistance.
 NOTE:
If someone other than HP installs or upgrades the memory, any damage caused by the memory and/or by a person trying to install or upgrade the memory is excluded from coverage under the product warranty. The customer assumes all risk and liability for damages for any such installation or upgrade.
 NOTE:
These steps will work for most notebook computer models. To find steps for your specific computer, enter your computer model number and replace memory into the search field at the top of this window. For example, if you have an HP Mini 210-3000, you would search for 210-3000 replace memory. If you cannot find a memory replacement procedure for your computer model, check the User Guides.
Step 1: Remove electrical power
To remove all power from the computer and prevent accidental damage to the electronic components, do the following:
  1. Turn off the computer by pressing and holding down the Power button for about 30 seconds.
  2. Unplug the AC adaptor from the notebook.
  3. Slide and hold the battery release latch to the unlock position.
  4. Use your finger to lift the battery up and out.
Step 2: Insert the memory
Follow these steps to insert the new memory:
  1. Turn the notebook over and place it on a firm surface.
  2. Use a Phillips screwdriver to remove the cover on the memory module compartment.
    Figure : Memory module cover (your cover might be different)
    Image of memory module cover detached from the computer and showing retaining screw locations and direction of removal
    1. Retention screws (2)
    2. Direction to remove compartment cover
  3. With the cover removed, and before you touch the memory, ground yourself to discharge any static electricity.
     NOTE:
    To ground yourself, and discharge any static electricity, place one hand on the case of the computer and touch the other hand to a metal surface or grounded object, such as the metal part of a lamp.
  4. If you need to remove memory before installing the new memory, release the memory using a small wooden tool, or fingernail, to spread the clips holding the ends of the memory in place.
    Figure : Memory module removal
    Image of memory module showing direction to move the retaining clips and the direction to remove the module.
    1. Direction to pull retention clips
    2. Direction to remove the module
     CAUTION:
    To prevent damage to the memory module, grasp the memory module by the side edges. Do not touch the metal contacts.
  5. Place any removed memory modules in an anti-static bag for protection.
  6. Remove the new memory from the protective anti-static bag and hold the memory by the side edges.
  7. Place the gold contacts into the connector (bracket) and gently, but firmly, press the memory into place. The clips will click when the memory is properly seated.
    Figure : Notch alignment and memory module insertion
    Image of memory module notched edge showing module alignment and direction to insert and seat the module
    1. Notch alignment
    2. Direction to insert the module
    3. Direction to seat module
  8. Replace the cover and tighten the retention screws.
    Figure : Memory module cover replacement
    Image of the memory module cover showing the direction to insert the cover
    1. Two slots in the opening
    2. Retaining screws
Step 3: Replace electrical power
Replace the power and turn on the computer using these steps:
  1. Plug the connection from the AC adapter into the notebook, and then connect the AC adapter to a working power supply.
  2. With the computer turned off, push the battery into the base enclosure until the retention clips click into position.
  3. Turn on the computer and allow it to reconfigure and recognize the additional memory and improve performance.

More info:http://support.hp.com/us-en/document/c00820047#AbT3


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

HP Recommended

 

Two non-customer-accessible/upgradable memory module slots (Intel Core processors)

DDR4-2133 dual channel support

Supports up to 16 GB of system RAM in the following conƭgurations

● 16384-MB total system memory (8192×2)[UMA models only]

● 12288-MB total system memory (8192×1) + (4096×1)

● 8192-MB total system memory (8192×1) or (4096×2)

● 6144-MB total system memory (4096×1) + (2048×1)

● 4096-MB total system memory (4096×1) or (2048×2)

 

Manual:http://h10032.www1.hp.com/ctg/Manual/c05087748

 

Memory module

PC3L, 12800, 1600-MHz

For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron processors

● 8-GB 693374-005

● 4 GB 691740-005

● 2 GB 691739-005

 

PC4, 17000, 2133-MHz For use in models with 6th and 7th generation Intel Core processors

● 8-GB 820570-005

● 4 GB 820569-005

● 2 GB 851379-005

 

You can get the memories on this page:http: //partsurfer.hp.com/search.aspx, select your country and place the code that is highlighted in black to acquire them.

 

 


I am proudly Mexican, a Computer Systems Engineer and a community volunteer.
If you found the answer helpful and/or you want to say “thanks”? Click the “ Yes ” box below Did I help solve the problem? don´t forget to click “ Accept as a solution” , someone who has the same query may find this solution and be helped by it.

HP Recommended

Thank you for your quick response. Now I know - how to disassemble my laptopr. 

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